Frequently Asked Questions
What area do you service?
We service all around San Antonio, Texas Cibolo, Encino Park, Garden Ridge, Hollywood Park, Schertz, Shavano Park, Stone Oak, Timberwood Park, Alamo Heights, Balcones Heights, Brooks City Base, Castle Hills, Converse, Fair Oaks Ranch, Helotes, Hill Country Village, Kirby, Leon Valley, Olmos Park, Randolph AFB, Selma, Terrell Hills and Universal City).
What if I am not happy with the job?
We encourage you not to keep it to yourself! call our customer service immediately to let us know of the problem.
Can I tip the cleaner?
Yes, you can if you are pleased with his or her job.
Do you provide the cleaning supplies?
When it comes to supplies, there are three options:
1. Customer can provide their own cleaning supplies.
2. New Inner Vision can provide cleaning solutions like floor cleaners, all purpose cleaners, furniture cleanes, etc, while the customer provides cleaning equipment like a mop, a broom, vacuum cleaner, etc.
3. This is the best option, we will bring all the solutions and top of the line equipment. All you have to do is open your door for us. Please click here for more information about our supplies.
What if I have Pets?
New Inner Vision is pet friendly, However, we prefer you to mention this to us during the booking process so we can be prepare to serve you better. We strongly suggest to customers with pets to be present at home at the arrival of our cleaners.
What type of Payment do you accept?
We accept Cash, Checks (There will be a charge of $30.00 for any returned check).
Will I get the same cleaner all the time?
Absolutely, We always provide our customers with the same cleaner, unless your cleaner is on vacation. A replacement will be immediately assigned with your approval.
· Can I reschedule or cancel my appointment?
Yes, customer can reschedule or cancel within at least 24hrs notice. Any last minute cancellation is subject to $20.00 charge.
Do I have to be home before, during and after the cleaning?
For new customers, we strongly recommend you to be present when New Inner Vision arrives. However, it is not necessary to stay home during the cleaning. We advise that you should be there when cleaning is completed to ensure your satisfaction.
Do you require contracts?
We do NOT require any term contracts.
Why does the first cleaning take longer?
Our first cleaning visit is more like a deep cleaning. Before we can begin regularly scheduled maintenance cleaning of a home, there are a variety of first-time tasks that require extra time and effort.
Can't Find Your Question? Give Us A Call: 210 328 4810